Claro te ayuda: a comprehensive solution for Claro Colombia employees
Claro te ayuda is an Android application designed to provide assistance, advice, and information to Claro Colombia employees. It offers several features to help employees manage their work and personal life efficiently.
The "Te Ayudamos" section allows users to escalate any issues related to their mobile or home service and also provides a platform to help a friend manage their services. The "Gestión Humana" section includes "Claro te Cuida," which allows employees to report emergencies, request personal protective equipment, and perform pre-operational inspections. The "Soy Claro" feature gives direct access to the Soy Claro app, which provides benefits and discounts for employees’ well-being.
Moreover, MyIT is a feature that helps escalate IT-related issues to the help desk and track the status of previous cases. The "Foto Reporte" section has been redesigned with improved usability and allows users to add location and upload up to three photos, save reports if they don't have data, and try again when they have a connection. Claro te ayuda is free to download and use.
